Order Processing & Shipping
Orders processed within 2–3 business days. Estimated delivery 5–10 business days depending
on destination and courier. Couriers used: DHL, FedEx, Aramex, or trusted local partners.
Possible Delays
Delays may occur due to weather, holidays, or customs. We are not liable for third-party delays.
Order Cancellation
Cancel within 24 hours of purchase without charge. Once shipped, orders cannot be canceled.
Incorrect Address
Please contact us within 24 hours to correct any address errors.
Damaged Items
If a product arrives damaged, send a photo and order number; a replacement will be sent free of
charge.
Returns / Exchanges
Accepted within 7 days for defective or damaged items only. Products must be unused and in
original packaging. Returns for other reasons require customer to pay return shipping.

For shipping inquiries, contact us at support@alchanelstore.com